Optimal Connections, LLC

Download the Flash player at www.macromedia.com.

Convenient, Quality IT Learning at Your Pace

ITIL Extended Awareness Course
 

Certificate:  None Course ID:  ITIL9051
Duration:  6 hours Language:  English
Delivery:  Self-paced eLearning  
Credits:  None in the ITIL Scheme  

Description

The ITIL Extended Awareness course introduces participants to ITIL Best Practice and the IT Service Lifecycle. This self-paced e-learning course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. A practical quiz is included at the end of the course to validate that participants fully understand the subject of the course, and to prepare them for the ITIL Foundation course.

This ITIL online course is offered in collaboration with ITpreneurs, an Optimal Connections partner.  Featuring scenario-based quality animation, this 6 hour ITIL Extended Awareness Course lays down the foundation for comprehensive ITIL understanding and specifically addresses the key IT staff and business users who might not opt to get certified for ITIL Foundation level but needs a critical understanding of ITIL.

the
DEMO
 

Credits

None, although this course will help prepare a learner for the ITIL Foundation Course, which does come with a certificate and 2 credit units.

Audience

Anyone interested in learning about ITIL/ITSM at a high level, the primary participants for this course are IT Support/Delivery Services staff, IT developers, Key business users, IT leadership, C-level.

Learning Objectives

At the end of this course, the participant will be able to:

bullet

Identify the history of ITIL as an international best practice for IT services.

bullet

Articulate the structure of ITIL and its significance as a framework to guide IT and business.

bullet

Identify the Service Lifecycle approach of ITIL v3.

bullet

Know the purpose and objectives of each of the Service Lifecycle Phases of ITIL v3 List the processes and functions associated with the Service Lifecycle approach of ITIL v3 and have a very high-level understanding of their value to the business as part of the Service Lifecycle.

bullet

Understand how ITIL v3 fits in with other compliance, regulatory, and IT frameworks. Understand the key elements of the ITIL Programs (People, Processes, Partners, and Products).

Practical Information About the Course

Online ITIL self-paced course content is provided by ITPreneurs, a partner of the IT Learning Connection, and a leading provider of IT training material covering many disciplines.  The ITIL Extended Awareness eLearning Course includes:
bullet

This is a 6 hour, modular self-paced e-learning course that allows you to study the principles and key terminology of ITIL

bullet

A case study is used throughout the course; this helps participants to relate the ITIL theory to practical day-to-day situations

bullet

A practical quiz is included at the end of the course to validate that participants fully understand the subject of the course. This quiz can also be used by enterprises to validate that students completed the course.

bullet

Participant progress and performance information is stored and advanced reporting possibilities are available in a printable format

bullet

Access to the course is for 90 days, an extension is possible if you are not able to complete the course in this time

bullet

Access to e-learning modules requires a high-speed Internet connection, Internet Explorer 7.0 or higher, a headset, and a microphone.

Prerequisites

None

Course Modules
 

bullet

Introduction to ITIL

bullet

Service Management as a Practice

bullet

Service Lifecycle

bullet

ITIL v3 Service Lifecycle Process and Functions

bullet

Complementary Industry Guidance

bullet

ITIL Program Hints and Tips

bullet

Awareness Quiz

To Order and Start the Course:

bullet

Why pay more?  Get the same ITpreneurs industry leading online content for less with Optimal Connections!
 

bullet

To purchase the course and start training, please select the Add to Cart button below. You will pay with either your Paypal Account or a Credit Card, via PayPal Merchant Services.
 

bullet

Be sure to enter your complete contact information, including name, address, email address and phone number (in case we need to contact you by phone).
 

bullet

After you purchase the course you will receive a course Login ID and Password via email, along with supporting collateral, and be taken to our Online Campus to start right away. You may start your course immediately, and you have up to 90 days to complete it - at your own pace (most other vendors only offer 30-60 days!).
 

bullet

If you have any questions please contact our Support Team by sending us an email at service@optimalconnections.com
 

ITIL Extended Awareness Course
Product Code: ITIL9051

$95.00 USD, excl tax

Accredited Online ITIL Training Content - by ITpreneurs

PayPal Logo