Optimal Connections, LLC

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Convenient, Quality IT Learning at Your Pace

ISO/IEC 20000 Courses

ISO/IEC 20000 or ISO 20000 and IEC 20000 are an international standard for ITSM and a requirement for IT Service Providers in their response to business opportunities. The  ISO 20000 and IEC 20000 are perfectly aligns and compliments the ITIL best practices, providing a comprehensive approach to quality service delivery. ISO/IEC 20000 certification is necessary for all companies striving toward high-quality service delivery.

Courses offered are described below.

Requirements for ISO/IEC 20000 Certification

This 5-hour non-certificate course has been designed for participants who need a comprehensive overview of the ISO/IEC 20000 standard, highlighting the relevance of Service Quality Management for IT service-providing organizations and departments. 

$299.00 USD, excl tax
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