How is the new ITIL 2011
edition affecting the online courses?
On January 1 of 2012
the ITIL courses, and exams, reflect the 2011 updated
Can I pay for the course with a
credit card - for example, American Express, Visa or Master Card?
Yes, we process
payments through our secure PayPal credit card payment processing
system, and all of these cards are of course honored.
What are the prerequisites to participate in
the Virtualization Essentials, or CompTIA Cloud Essentials Exam?
There are no prerequisites, however we
strongly encourage candidates to take the Virtualization
Essentials or Cloud Essentials course (depending on the exam
desired), in order to be adequately prepared.
What choices are there for exam proctoring?
The exam must be proctored by ITPreneurs
registered proctor, or the exam can be taken at a Vue / Prometric
testing center (in which case they will proctor the exam).
Please note that for ITIL online learners, the exam will be given
online, and exam agency will assign a proctor who will proctor the
exam for the student (see below for details).
I understand that the ITIL online exam proctoring
process requires a web cam -is that true? New
Yes, as of January 1, 2012, PeopleCert will
be requiring that all ITIL online learners be equipped with a web cam
in order to have their ITIL exam proctored. Online ITIL
Foundation learners will take an online exam, with the proctor
provided by PeopleCert. Note: this *only* applies to
ITIL exams, and only to individual learners. The agency will
provide the proctor, and the exam can be taken at ANY time - day
The candidate can also take the exam from anywhere, so long as they
provide an acceptable Internet connection, and a web cam for their
Group exams will still continue to operate
as they always have, whether paper or web-based.
How does a student request the online ITIL
Foundation exam, after completing the online ITIL Foundation course?
For ITIL, this is very straightforward - once the student accesses a
license, they have 90 days to complete the ITIL Foundation eLearning
course. Once they are done, they simply contact Exams@itpreneurs.com for
an ITIL Foundation exam voucher, providing their eLearning login ID
The same exact process is in place for the Virtualization Essentials
course. Once students complete this course, they contact
an Virtualization Essentials exam voucher, providing their eLearning
login ID as identification.
Cloud Essentials exam, a similar process is in place. Students
completing this course should likewise contact
arrangements to take the Cloud Essentials exam.
Who provides help desk services for the exam,
in the event of a question or problem?
When the exam is delivered by an ITPreneurs
partner (such as the IT Learning Connection), ITPreneurs will
deliver the help desk services to address any problem or question.
Are paper-based exams available for the
Virtualization or Cloud courses?
No, and it is unlikely that they will be in
Is the Cloud Essentials exam available in other
Currently the exam is available only in
English. During 2012, the exam will be translated and become
available in French, Japanese, Spanish and Portuguese.
When can I expect to see the results from my
Virtualization and Cloud Essentials answer
sheets are processed by the examination providers for the exams.
For online exam, the results will be displayed immediately after
What is the duration of the on-line self-paced
Course duration varies, as they are designed
to be self-paced, and you are allowed typically up to 90 days to
complete the course work prior to taking the exam. But here
is a summary or the hours required on a few of the courses (please
check the course catalog for more details on the course you are
Cloud Essentials - 12 hour, self-paced
Virtualization Essentials - 10 hours, self-paced
How are the Cloud and Virtualization courses
recognized and accredited?
Optimal Connections, LLC, the parent company
of the IT Learning Connection, is an accredited training partner
of both the Cloud Credential Council, as well as ITPreneurs - the
content provider of the online courseware.
What are the benefits of achieving the Cloud
Essentials or Virtualization Essentials certification?
Achievement of an industry recognized
certification that you have achieved competency in Virtualization
or Cloud Essentials.
Solid, practical knowledge and skills in two areas of technology
that are in high demand - virtualization, and cloud computing.
Competitive differentiation, which may lead to increased career
opportunities and advancement.
How can I advertise my credential on my
If you have passed the Cloud Essentials exam,
you are encouraged to list "CompTIA Cloud Essentials
Professional (CEP)" on your business card, resume, or other
documents/media. Candidates who have passed the
Virtualization Foundation exam are encouraged to use the words "Virtualization
Essentials Professional (VEP)".
How will candidates receive their certificates?
Exam certificates for successfully passing
the Cloud Essentials exam will be provided by CompTIA. The
certificates will bear the logos of both CompTIA, as well as the
Other certificates are provided by ITPreneurs
- please see the course and exam description page for more
information, depending on he course desired.